RETURN OF GOODS, FUNDS.
1. According to the Law of Ukraine "On Protection of Consumer Rights", the Civil Code of Ukraine and the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine "On Protection of Consumer Rights", flowers and other gifts are not subject to exchange or return.
2. Return of goods can only be if the Buyer within 24 hours from the date of receipt of the goods, has filed a complaint with the Seller at [email protected] address about the discrepancy between the received order and the photo image on the website, providing the appropriate supporting photos.
3. The Seller reserves the right not to implement the Buyer's requirements in the complaint, the presence of obscene expressions, the absence of photo confirmations, as well as the complaint that came later than 24 hours after receiving the order.
4. When replacing the order, the Seller must return the damaged goods in the same form in which they were delivered.
5. If the recipient refuses to accept the ordered goods upon delivery, the payment for the order is not refunded to the Buyer, since the order has been completed.
6. In case of refusal of the gift by the recipient during the previous call, the Buyer can receive the funds paid for this order, if it has not yet been created by florists.
7. In other cases, the Seller shall consider complaints within 10 working days from the date of its receipt and notify the complainant of the results of consideration electronically.
8. The return of goods, in cases provided for by law and this Agreement, is carried out at the address indicated on the website in the "Contacts" section.